HOW MUCH IS SHIPPING?
We offer free shipping on all orders Australia-wide.
HOW LONG WILL IT TAKE FOR MY GOODS TO ARRIVE?
Orders are despatched Monday to Friday. Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 1-2 business days. Any orders received on weekends will be despatched the following Monday. Within Australia you will receive your order within 2-7 business days.
Avant-Garde Wellness is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. If the delivery address is unattended on delivery your order will be sent to your nearest Australia Post Office and you will be left a notification card.
CAN I TRACK MY ORDER?
All orders will be provided with a tracking number once your order has been despatched. If you have any questions or concerns about tracking your order, please email [email protected]
DO YOU DELIVER TO P.O. BOXES?
Products cannot be delivered to P.O Boxes.
WHAT SHOULD I DO IF MY ORDER IS TAKING LONGER THAN EXPECTED TO ARRIVE?
Please contact us for your tracking number and further assistance. Email us at [email protected]
DO YOU SHIP TO LOCATIONS OUTSIDE OF AUSTRALIA?
Please contact us if you’re interested in sending our products to an overseas location.
THE BEAUTY SHAKE GUARANTEE
Our policy is simple: Love it or get your money back. We are very confident that our products are of the highest quality and are based on clinical studies. If you are not happy with our products within the first month of use, you may request a refund on the products ordered in accordance with the below terms. Please contact us should you require further information.
DAMAGED GOODS AND RETURNS
The utmost care will be taken when packaging your product. Should anything be damaged during transit please advise us immediately by emailing us at [email protected] to discuss your situation. To be eligible for a return, your item must be unused, be in the same condition that you received it and must be in the original packaging. Our Returns Policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.